Privacy Policy and Data Protection Statement
This policy explains data privacy and usage by Danmak Care Ltd T/A Portside Vets and its affiliates. In this document ‘we’, ’our’, ‘us’, ‘the company’, ‘the practice’ refer to Danmak Care Ltd and ‘you’, ‘your’, ‘client’ refer to the service user registered or employing the services or purchasing goods or using physical or electronic forms of communication with Danmak Care Ltd.
We respect your privacy and will not sell or make available in any way your personal data except where you have specifically asked us to do so. Personal data is only collected where necessary and requested by you in order to provide goods and services and for marketing and training purposes with your prior permission.
From time to time we may need to update this Privacy Policy and publish via our website. Please visit the practice’s website for the latest copy of this policy or write to us at the address below.
The nature of the services provided means that we might obtain certain information about you. This statement sets out the principles governing our use and handling of your data. By registering with us or applying for a position (employed, voluntary, student placement or other) you agree to this use.
The collection and processing of personal data is done in accordance with the EU General Data Protection Regulation. Denmark Care Ltd collects personal data through its website via submission forms and website cookies. It also receives personal data set in via email, text messages, social media posts and messaging platforms (e.g. Twitter), telephone, VOIP phone calls (e.g. Skype) and facsimile submissions, Royal Mail and other couriers.
What type of data is collected?
When you use the contact form on the website, arrange services over the phone, engage with us on social media, enquire about our products and services, contact us with any queries, enter prize draws or competitions, complete any surveys, interact with us at open days or events, become a client of the practice, receive emergency, first opinion, outpatient, referral or preventative care, purchase any of our products or in any other way use the services of Danmak Care Ltd you may be asked to provide certain personal data. This data may include:
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your first names and title
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your surname
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your address and previous addresses
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email addresses
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job title
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your telephone number(s)
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VAT registration number
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details of interactions with us and previous veterinary practices
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details of your product preferences and service choices
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information gathered from the use of cookies on our website(s)
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technical information regarding your browser and internet connection including your IP address
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microchip registration details, including microchip number
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payment card information
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bank account details
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your image and car registration number may be recorded by our CCTV
Applicants for employment, training, volunteering, work experience and student placements also provide detailed information about education and previous experience via the online forms, application forms and Curriculum Vitae. This is required for the assessment of the working capacity of the employee and assessment for training and education purposes.
We may supplement the information that you provide us with information we receive from third parties.
What are the legal bases for processing your data?
In some circumstances, we will need to process your data to fulfil our contractual obligations.
For example, if you become a client of the practice, you are entering a contract with the practice to provide healthcare services for your animals. We will process your data in order to provide these services and this may include information and reminders about disease prevention and treatment, animal welfare and wellbeing, behaviour, training, exercise, pet identification and reunification, nutrition, grooming, legal obligations and recommendations, practice educational events, and preventative health care product and services that may be beneficial to your animals.
Personal data submitted for training, employment and work experience purposes might be processed as part of the process of entering into a contract of employment, training or volunteer agreement.
The processing of your personal data may also be done to pursue legitimate interests that you can reasonably expect.
These legitimate interests include improvements to veterinary services and practice websites, personalisation of services, updating of contact details, enhancement and improvements to client services and out of hours care, providing reunification/microchip service, marketing of services, client communication and for completion of services requested by clients and customers. We may also use anonymised data for statistical and analytical purposes as well as providing a basis for evidenced-based veterinary medicine.
Personal data submitted for training, employment and work experience purposes may also be processed as a legitimate interest where the data collected does not form part of a contractual agreement.
Processing of your personal data may also be done to comply with a legal obligation. For example, it is a requirement for records to be kept of the supply of certain categories of medicines under the Veterinary Medicines Regulations and for staff in certain positions of responsibility to be DBS* checked.
In certain circumstances, consent is the legal basis for data processing.
For example, if you require your personal data to be passed on to another veterinary practice or insurance services provider or other data controller.
What are the purposes for collecting your data?
Clients and customers:
The primary purpose for processing your data is to provide professional caring healthcare service for animals. This includes emergency, first opinion, inpatient and outpatient services, referrals and preventative healthcare.
Personal data may be used to support the above aims through pet and animal product recommendations, postal and electronic communications, animal identity and reunification, providing relevant information, client support, training, improving existing services and providing new ones, statistical purposes, distribution of products and services, providing feedback, responding to queries and requests for services.
Applications for employment, training, volunteering, work experience and placements, employees trainees, students and visitors:
The primary purpose of processing your data is for the assessment of working capacity and assessment for training and education purposes. We also have obligations for health, safety and welfare of staff, trainees, volunteers, students, visitors, clients and the animals under our care.
It is never our intention to provide anyone with unwanted communications or in a form that is not acceptable to them. Please inform the practice of your preferences and we will endeavour to meet these.
You may also un-subscribe from any practice communications by writing to us at the address below or following the link on electronic communications.
Will any of your data be given to third parties?
We only pass personal data to third parties in the following circumstances;
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when obligated by law, for instance in case of a lawful request by law enforcement authorities;
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where a third party is engaged to deliver a service on behalf of the practice, or a customer or client and the third parties have a data processing agreement with the practice, for example regular home delivery of medicines.
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where a person or persons requests or consents to their personal data being given to a third party, for example when moving to a different practice or referral to a specialist.
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In the event of an unpaid account or disputed account, we will instruct our appointed debt recovery agents/solicitors to proceed with the necessary course of action to retrieve any monies due to our Company without prior consent from the customer. Only information held that is relevant to the matter in hand will be passed to our appointed third party agents.
You have the right to object to us using your personal data at any time. Please see the contact details below to inform us how you would like your data to be handled.
How long will your data be kept?
Danmak Care Ltd will store your personal data for as long as is necessary for the purpose for which it was provided, and to meet legislative requirements.
Data that is no longer required will be deleted, although some data may be retained for archiving purposes in the public interest, scientific research purposes or statistical purposes.
If you wish for your personal data to be amended or removed please write to us at the address below or contact us in person or over the phone.
Will your personal data be secure?
We value your privacy. Danmak Care Ltd has therefore taken organisational and technical measures to protect your data from theft, loss or any kind of use that is not in line with the purposes for which the data was collected.
We endeavour to take all reasonable steps to protect your personal data, but cannot guarantee the security of any data you disclose online.
You accept the inherent security implications of working online over the internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.
Danmak Care Ltd may link to other websites and /or service providers and we are not responsible for their data policies or procedures, or for their content.
What rights do you have over your personal data?
You have the right to request:
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access to your personal data
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correction of your personal data if incorrect, out of date or incomplete
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that we stop processing your data
You also have the right to lodge a complaint with a supervisory authority (the Information Commissioner’s Office).
Where can I file a request to access, rectify or remove my data?
Please write to us at the address below.
Contact details
If you wish to contact someone at Danmak Care Ltd regarding privacy and the collection of personal data, please write to:
The company director
Danmak Care Ltd
11 Newhaven Square
Newhaven
BN9 9QS
Tel: 01273 030277
Email: office.portsidevets@gmail.com
Website Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Cookies:
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at admin@portsidevets.co.uk, or call us on 01273 030277.